FAQ

ONLINE

What days does Arnold’s Online deliver?

Monday to Friday.

Can I get same day Arnold’s Online delivery?

If you are in the local delivery area and place your order by 10am, your order will be delivered the same day.

Is there a delivery fee?

Arnold’s Online offers FREE delivery to Albury, Bandiana, Baranduda, Leneva, Glenroy, Lavington, Thurgoona and Wodonga and many Country towns

Some Country deliveries incur a delivery charge upwards of $10.95.

Can I order my goods online and pick them up myself?

Yes. During Checkout please select Wodonga (Pick up from Arnold's) in the Suburb field. Please write in the Special Comment section the approximate time you will be collecting your goods. Collections are made Monday to Friday from 12pm – 5pm at our Wholesale warehouse 6 Kendall St, Wodonga.

How do I know if you deliver to my area?

Click on our Online Delivery Locations tab with our delivery areas listed.

Can I have my order delivered to my workplace?

Yes. Please mention it is a business address in the Special Comments section.

When should I expect my delivery?

Arnold's Online residential deliveries are made from 2pm - 6pm with the business Online deliveries made from 10am - 2pm.

What happens if I am not home when the delivery arrives?

Our drivers will leave your order at the nominated address in a safe spot.

Can I order online in advance?

Yes. During Checkout a calendar will appear and you can choose your required date.

To save time, can I re order from past orders?

Yes.

If you are logged in as an Account you are able to go and re order.

Go to our site and click on My Account.

Log in.

Click on Order History

Click on the View icon of the order

Click on the red trolley icon and it will re order the same order

Then click on the Shop Online tab (it will take you to the shopping page)and the previous order will be selected.

Can I send back my empty boxes for recycling?

Yes. Leave your empty boxes out for our drivers to collect. Mention it in the Special Comment box during Checkout.

Can I ask for my order to be packed with minimal plastic bags?

Yes, certainly. Please write in the Specials Comments box.

How do I know what the weekly specials are?

Click on Weekly Specials on our home page or Like us on Facebook to receive regular updates. You can also subscribe to our weekly Newsletter. Go to the Home page and fill in your details.

I don’t have a computer; can I phone my order in?

Yes. Please call our office on 0260 245322 and our Online staff will take your order. Please have your list on hand as well as your credit card details to make it more efficient.

What cards will you accept?

Visa, Mastercard and Debit cards.

I want to order a box of produce to be delivered to a friend, how do I do that?

Choose the type and size box you want and after you have put in your details, the UNTICK the box "My billing and delivery addresses are the same" then add the name and delivery details of the recipient. We also provide a handwritten gift card. Please write your message in the Special Comments section.

Do you deliver on Public holidays?

Not usually. Information about Public Holidays will be provided on the Home page Pop Up or Facebook.

Can I pay cash on delivery to the driver?

No, our drivers do not accept cash. 

Can I ask for my delivery at a certain time?

Arnold’s Online residential deliveries are between 2pm – 6pm. Arnold’s Online business deliveries are between 10am – 2pm. Please write in the Special Comments box if you require a special time and will we do our best to accommodate you.

What do I do if something is missing from my Arnold’s Online order?

Please call our office on 0260 245322 between 6am-5pm. Message us through our Facebook page or click on Contact Us.

What if I am unhappy with the Arnold’s Online product I received?

Arnold’s Online guarantees the product delivered to you is fresh and high quality.

Please call our office immediately on 0260 245322 between 6am-5pm, send us a message through our Facebook page or click on Contact Us.

I need help with my Online order! What do I do?

Call 0260 245322 and our Online staff will assist you. If necessary your order will be taken over the phone.

Can I view my past orders?

Yes, if you have registered an account, go to the My Account tab, put in your password and click Order History.

I have recently moved and wish to change the default of my address, what do I do?

If you have registered an account,go to the My Account tab, put in password and click Address Books, click Edit and change your address.

Can I buy meat online?

The Butcher @ Arnold's is only available to purchase in store at Osburn St, Wodonga.

Can I make changes to the contents of the fruit and vege boxes?

The contents are set weekly but we allow a couple of changes to be made due to allergies or preference. Please mention them in the Special Comments section in during Checkout.

 

GENERAL

Does Arnold's sell produce grown locally?

Yes. We have done so for close to 125 years. Generations of local growers bring in their stock to us everyday. 

I’m a food business in the area and would like Arnold’s to supply us. What do I do?

Please call our office Monday - Friday between 6am and 5pm to speak with one of the Arnold family.

I have a function on soon and would like to order peeled vegetables, how do I do that?

Please call our office Monday - Friday between 6am and 5pm and a staff member will take your order.

Where do you get your produce from?

Arnold’s sources fresh fruit and vegetables Australia wide. We have buyers in Melbourne, Sydney and Brisbane Markets. As well as a large range of local growers that has been supplying Arnold’s for generations.

When does Arnold’s receive deliveries from the markets?

Arnold’s receives fresh deliveries from all parts of Australia every day.

How can I apply for a job at Arnold’s?

Please call into our store and ask for an application form. Fill it in and attach your resume.

How do I send some feedback to Arnold’s?

Please click the tab Contact Us and fill in the Feedback form with your details.

How do I contact The Butcher @ Arnold's?

Please call our office Monday - Friday between 6am and 5pm to be put through to The Butcher @ Arnold's staff.

Can I buy vegetable scraps for my pets from you?

No, in accordance with health and safety regulations we cannot sell any of our scraps.